All of us have been affected by the coronavirus (COVID-19) pandemic. Life how we know it is going to be very different but we are here to support you along the way to a brighter future.
We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.
Safety Measures
Our priority is to keep you as safe as possible, and prior to re-opening the salon I have implemented a number of changes which I would like to make you aware of. During the time the salon has been shut, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that we operate that you will notice when you next visit.
- We have invested in safety screens that will be situated around the salon.
- I have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.
- All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
- Wherever possible we will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection. I have sought out biodegradable products where available.
- You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.
- Please wear a facemask when you visit the salon and during your treatment.
- Our staff will be wearing personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / visors and aprons where appropriate.
- I can confirm that the laundering of salon towels and uniforms is a priority I can assure you that all salon laundry is washed at 60 degrees C
- All disposable items are bagged and safely removed from the treatment area at the end of each day.
- Clean down time has been allocated after every client.
- Refreshments and magazines will not be available at this time but if you would like to bring your own please do so.
- Stylists have been allocated extra time for ALL services to ensure they can work safely.
Booking Appointments
If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT.
If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again as soon as possible.
Visiting the Salon
For your safety and to maintain social distancing, we are kindly asking clients to adhere to the following, so that the salon remains a safe place for all.
- We ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. Please wait outside in your car or in a safe place and we will call you/come out to get you when our previous client has left. We will not be operating a waiting area.
- Please come to your appointment alone, Please do not bring children with you as we will not be able to go ahead with your treatment.
- Please do not bring a coat or jacket with you.
- Please use hand sanitiser/wash hands on arrival and during your treatment.
- Wear PPE during the duration of your visit. If you have a new/clean mask please wear your own, Masks are available if you do not have one.
- Please only bring essential belongings with you.
- Arrive at appointment time only, due to the careful planning of the appointment system anyone arriving late maybe at risk of losing their allocated appointment.
Our treatments
We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely.
During your treatment
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.
After the treatment
After carefully analysing all the additional PPE costs, it has been necessary for us to increase our prices.Please be assured we have done everything to keep this price to a minimum, however the safety of our clients and staff is a priority
In order to avoid handling of cash, we would prefer if you could pay for your treatment by card.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thankyou for your understanding.
Please email me with any queries hair@suzanneelizabeth.co.uk.